Privacy Policy

1. Information We Collect

We may collect various types of personal data depending on your interaction with us:

• Contact Information: Such as name, email address, postal address, and phone number when you register for services, make inquiries, or subscribe to newsletters.
• Service Usage Data: Information about how you use our smart metering and energy management systems, including energy consumption patterns, top-up history, and payment details.
• Technical Data: IP address, browser type, operating system, referring URLs, and device identifiers collected automatically when you visit our website or use our applications.
• Communication Data: Records of communications with us, including customer support inquiries, feedback, and survey responses.
• Financial Data: Payment card details or bank account information necessary for processing transactions related to our services (handled securely via third-party payment processors).

2. How We Use Your Information

Your personal data is used for the following purposes:

• To Provide Services: Delivering smart meter installations, enabling prepaid energy top-ups, facilitating energy usage analytics, and developing payment platforms.
• Customer Support: Responding to your inquiries, providing technical support for prepay meters, and addressing any service-related issues.
• Personalisation: Tailoring our services and communications to your preferences and energy consumption patterns.
• Improvement of Services: Analysing data to enhance our products, services, and user experience.
• Marketing and Communications: Sending you relevant updates, promotional materials, and information about new services, subject to your consent and preferences. You can opt-out at any time.
• Compliance and Legal Obligations: Fulfilling our legal and regulatory requirements, including GDPR compliance, preventing fraud, and ensuring the security of our systems.

3. Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information with:

• Service Providers: Trusted third-party vendors who assist us in operating our business, such as payment processors, IT support, data hosting, and energy network operators, under strict confidentiality agreements.
• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We may disclose your personal data for any other purpose with your explicit consent.

4. Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit and at rest.
• Regular security assessments and vulnerability scanning.
• Access controls to personal data based on the principle of least privilege.
• Employee training on data protection and privacy best practices.

While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Under GDPR and other applicable data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ('Right to be Forgotten'): Request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: Request us to limit the way we use your data.
• Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: Object to the processing of your personal data for direct marketing or certain other purposes.
• Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us at info@powerpaysolutions.co.uk.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: